Forecast the cash, catch the invoice that does not add up and triage the internal request, with the discipline the customer decisions get.
Finance forecasting, procurement and vendor analytics, invoice and purchase-order checks, workforce planning and employee, HR and IT service assistants each choose from approved actions including no action and are measured against the outcome.
For Finance, procurement, HR and IT operations teams running the operator's back office.
Paid, held for a person, or declined — this invoice's route, with its reason.
A supplier's invoice arrives for more than the purchase order, on a contract whose rate changed last quarter. It is one of four hundred this week.
Release to payment, where the order, the contract and the history agree
Hold with the anomaly's reasons for the owner
Refuse a duplicate
No action until the contract's rate is confirmed
What it does
Three things it helps you decide or do.
Forecast finance and cash collection from the operator's own ledgers
Finance and cash collection forecasting, procurement analytics and vendor performance read the operator's transactions, contracts and outcomes.
customer_id
account_type
tenure_days
active_products
recharge_30d
usage_30d
revenue_30d
last_contact
consent_status
outcome_label
Flag the invoice, the order or the contract that does not comply
Invoice anomaly detection, purchase-order compliance and contract obligation monitoring route an exception for human follow-up or suppress a known one, within approved policy.
No consent
ineligible product
price/catalogue mismatch
contact cap
credit/fraud block
channel unavailable
control assignment
Triage the internal request and keep the record
Employee, HR and IT service assistants triage cases and incidents, and every decision is logged with its outcome, so an assistant's answers are examined like any other decision.
Decision log
eligibility snapshot
price/order response
delivery receipt
control assignment
revenue/outcome ledger
The journey
Hold the invoice that does not match its order, and pay the rest
No demonstration is configured for this product yet.
Finance, procurement and accounts payable teams
Step
What the customer experiences
What the operator does
The momentThe moment that started it.
A supplier's invoice arrives for more than the purchase order, on a contract whose rate changed last quarter.
Reads the invoice, the purchase order and the delivery record, contract obligations and rate history, the supplier's invoicing history, approval authority for the amount.
The decisionThe decision to be made.
Nothing reaches the customer yet.
Flags the invoice against the purchase order, the contract's obligations and the supplier's history, and routes it for human follow-up or clears it.
The safeguardsThe conditions that stop it.
Still nothing. No action is sent until every check has passed.
Purchase-order match, contract obligation, duplicate and approval-authority checks pass.
The actionThe action that reaches the customer.
Hold the invoice with its reasons for the owner, or release it to payment through the finance system. Reaches them on Finance workbench, in English.
Recommends. The system that holds the right confirms, charges or provisions.
When it goes wrongRefusal, failure and recovery.
The contract's rate change was agreed by email and never entered, so a correct invoice is held and the supplier stops deliveries.
The hold names the rate it compared against, the owner attaches the agreed change, the contract record is corrected, and the invoice is released with the correction logged.
The resultThe change it made.
What changed for them is what is counted; nothing else is claimed.
Overpayments prevented, against invoices held that were correct.
Nothing has been observed for this product. Every line above is the record's own design intent; measurement begins in a pilot's validate stage, on your systems, with the comparison agreed first.
The business side
The change
Overpayments prevented, against invoices held that were correct.
Identify eligible records for finance forecasting, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for cash collection forecasting, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for procurement analytics, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for vendor performance, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for invoice anomaly detection, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
/d/HT-0551
HeuriTel Purchase Order ComplianceDecision definitionHT-0552
Identify eligible records for purchase order compliance, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for contract obligation monitoring, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Use network, customer and economic data to support workforce capacity planning, with operator-approved actions, change controls and post-action verification.
Identify eligible records for workforce scheduling, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
/d/HT-0555
HeuriTel Employee Service AssistantDecision definitionHT-0556
Identify eligible records for employee service assistant, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
/d/HT-0556
HeuriTel HR Case TriageDecision definitionHT-0557
Identify eligible records for hr case triage, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
/d/HT-0557
HeuriTel IT Service Desk AssistantDecision definitionHT-0558
Identify eligible records for it service desk assistant, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
/d/HT-0558
HeuriTel IT Incident TriageDecision definitionHT-0559
Identify eligible records for it incident triage, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for software delivery copilot, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
/d/HT-0560
HeuriTel Test AutomationDecision definitionHT-0561
Identify eligible records for test automation, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for release risk prediction, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for cloud cost optimisation, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for license utilisation optimisation, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
/d/HT-0564
HeuriTel Back-Office Process MiningDecision definitionHT-0565
Identify eligible records for back-office process mining, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Identify eligible records for operational kpi forecasting, choose from approved actions including no action, execute through the system of record, and measure the agreed business outcome.
Four stages, and what has to be true before the next one starts.
12-16 weeks to pilot; 2-4 additional weeks per market after reusable interfaces exist. A team of 8 roles, named in the record rather than promised.
01
Scope
One use case, one value unit and a denominator finance has agreed to. Without these there is nothing a later result can be compared against.
Confirm value unit
select use case
baseline denominator
02
Connect
The attributes mapped from your systems, and the decision and outcome interfaces working in both directions.
map attributes
integrate decision and outcome APIs
03
Validate
Eligibility agreed, a dry run with nothing sent, then a controlled pilot with a holdout that is actually respected.
build eligibility
dry run
controlled pilot
04
Operate
The live loop: decide, check, execute through your systems, capture what came back, and measure against the control.
Ingest
qualify
score
apply limits/consent
assign control
execute approved action
capture delivery and business outcome
monitor/retrain
Who does it. 1 telecom product lead · 1 CVM specialist · 1 data engineer · 1 ML engineer · 1 integration developer · 0.5 QA · 0.5 DevSecOps · 1 deployment coordinator
Four states are tracked, and each is assessed against your systems.
Readiness is assessed per client: nothing is offered as pilot-ready until your data, your integration and your authority have been checked.
Readiness
Needs client data and integration review
The client’s data and integration position.Runtime / build state
Target product definition
What exists as running software.Surface state
Not audited
Whether this product shows the entry anywhere.Client status
Not assessed
Where a named client has reached.
Next steps from here.
20 definitions sit under Operations, Finance & Back Office. The two links that matter first are the journey this page describes, and the rest of the family it belongs to.
Where is the money leaking, and where is the service failing?
Revenue, Margin & Commercial SpendSpend incentives where they earn a margin, and stop the discount that pays for a sale that would have happened anyway.
