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No lock-in, no replacement, no subscriber record leaving your estate. visual
Architecture

No lock-in, no replacement, no subscriber record leaving your estate.

HeuriTel reads pseudonymised context from your systems and writes recommendations back. Channels, AI and partners all resolve to systems that remain the source of truth.

HeuriTelCustomer-action and measurement layer
CRM / CDP
OCS / Billing
Entitlement
Channels
AI Fabric
Evidence ledger
Operator systems remain authoritative
Customer channels

USSD, app, web, agent, partner and campaign surfaces.

HeuriTel layer

Opportunity, journey, policy, AI routing, evidence and remedy.

Operator authority

Billing, consent, entitlement, balance, service and refunds.

External providers

AI, merchants, employers and fulfilment through restricted adapters.

01

No BSS replacement

Authoritative systems still decide account state, balance, entitlement, consent, refunds and service status.

02

Restricted adapters

External providers receive task-scoped instructions, not raw subscriber ownership or uncontrolled context.

03

Evidence ledger

Assignments, approvals, receipts, exceptions and remedies remain attached to the outcome trace.