Start with the result you need to improve.
Six results a telecom leadership team is measured on. Each leads to three journeys you can read today, the offer that carries it, and the rest of the catalogue when you want it.
Grow customer revenue
Value leaving the base quietly, and the safe action that keeps it.
CMO, Head of CVM, Prepaid or Postpaid Growth
Carried by Managed CVM and Experimentation- Recover a customer who has quietly stopped buying data packsRuns end to end, configured for your organisation and market.Runs end to end
- Offer the pack that fits how a customer actually uses dataA pilot's requirements are specified: the data, the authority and the consent design.Requirements discovery
- Send one relevant message instead of five competing onesA pilot's requirements are specified: the data, the authority and the consent design.Requirements discovery
12 more journeys under this outcome
- Sell everyday AI access on the phone bill, in the customer's own language
- Help a customer with no credit get back online
- Give a small business customer marketing they can actually run
- Reward the behaviour a reward can actually change
- Acquire a customer who is still there after ninety days
- Make the next in-app offer one the customer can actually buy
- Help a traveller choose coverage that works where they land
- Offer a device the customer can afford and the operator can actually deliver
- Sell only the broadband that can be installed at the address
- Offer a content or gaming bundle the customer can actually use
- Make one decision per customer, and keep the group you did not treat
- Spend the incentive where it earns a margin, and nowhere else
Reduce avoidable service cost
The contacts, truck rolls and manual cases that never needed to happen.
COO, Customer Operations, Head of Care
Carried by Customer-care AI Resolution Assistant- Hold the invoice that does not match its order, and pay the restNo demonstration is configured for this journey yet.Read the scenario
- Resolve a repeated service problem before the customer gives upShows how cases, remedies and evidence are handled. Not this journey end to end.Preview
- Send the right technician, with the right part, to the job that matters mostNo demonstration is configured for this journey yet.Read the scenario
5 more journeys under this outcome
- Recover an overdue balance without pushing the customer away
- Spend the incentive where it earns a margin, and nowhere else
- Rank the next sites by the customers and revenue behind each gap
- Find the service that was provisioned, charged and never billed · runs end to end
- Settle with a partner from the record the customer was billed on
Improve customer acquisition
The prospects worth acquiring, the offer that fits them, and the channel that reaches them.
Chief Commercial Officer, Head of Acquisition, Retail
No offer carries this yet — requirements discovery- Acquire a customer who is still there after ninety daysA pilot's requirements are specified: the data, the authority and the consent design.Requirements discovery
- Offer a device the customer can afford and the operator can actually deliverA pilot's requirements are specified: the data, the authority and the consent design.Requirements discovery
- Sell only the broadband that can be installed at the addressA pilot's requirements are specified: the data, the authority and the consent design.Requirements discovery
One more journey under this outcome
Launch and monetise digital services
Services beyond connectivity, billed by the systems you already own.
Chief Digital Officer, VAS, Partnerships
Carried by Operator-branded Consumer AI Packs- Sell everyday AI access on the phone bill, in the customer's own languageThe subscriber's own screen. The operator-side decision journey is not yet runnable.Preview
- Offer a content or gaming bundle the customer can actually useA pilot's requirements are specified: the data, the authority and the consent design.Requirements discovery
- Match a job seeker to a vacancy they chose to be seen forNo demonstration is configured for this journey yet.Read the scenario
8 more journeys under this outcome
- Help a customer with no credit get back online
- Give a small business customer marketing they can actually run
- Help a traveller choose coverage that works where they land
- Estimate who will repay, and let the lender decide
- Settle with a partner from the record the customer was billed on
- Put one decision live on the client's systems in ninety days
- Fill the one role a programme is missing, for a bounded engagement
- Hand the conversation to a person before the assistant guesses
Reduce fraud and identity risk
The losses to fraud and leakage, and the part that is recoverable.
Chief Risk Officer, Revenue Assurance, Fraud and Trust
Carried by Revenue Assurance and Anomaly Operations- Find the service that was provisioned, charged and never billedReconciles three synthetic ledgers end to end. Modelled exposure, never recovered revenue.Runs end to end
- Stop an account takeover before the transfer, and let the fraud system decideNo demonstration is configured for this journey yet.Read the scenario
- Tell a bank whether the SIM changed, with the customer's consent recordedNo demonstration is configured for this journey yet.Read the scenario
9 more journeys under this outcome
- Recover a customer who has quietly stopped buying data packs · runs end to end
- Recover an overdue balance without pushing the customer away
- Resolve a repeated service problem before the customer gives up
- Send one relevant message instead of five competing ones
- Make one decision per customer, and keep the group you did not treat
- Fix the incident that hurts the most customers, through the change process
- Estimate who will repay, and let the lender decide
- Warn the people in an area, without a list of who they are
- Hand the conversation to a person before the assistant guesses
Turn network capabilities into enterprise services
The network itself as a service enterprises buy.
Enterprise Business Unit, Wholesale, API Product
Carried by Network Intelligence and Open Gateway Services- Rank the next sites by the customers and revenue behind each gapNo demonstration is configured for this journey yet.Read the scenario
- Warn the people in an area, without a list of who they areNo demonstration is configured for this journey yet.Read the scenario
- Fix the incident that hurts the most customers, through the change processNo demonstration is configured for this journey yet.Read the scenario