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Products

Products

Thirty products in five areas and nine families. Start from what you need to get done, or from what you can open today.

Configured for

Government or public agency

Matched on what these products do, not filed under your kind of organisation.

Change

Reduce avoidable service cost

The contacts, truck rolls and manual cases that never needed to happen. · 4 of 30 products

What you can open
Commercial and service operationsJourney Activation

Contact Centre & Customer Care

Resolve the reason for contact before making another offer.

Example: A customer is behind on payment.

Serves an outcome relevant to Government or public agency.

30 decision definitions

SoftwareInteractive preview

Network, public sector and financial servicesNetwork Intelligence and Open Gateway

Network Operations & Autonomous Networks

Find the fault before the customer does, and fix it through the change process the network already trusts.

Example: Forty alarms fire in ten minutes across three regions.

Serves an outcome relevant to Government or public agency.

24 decision definitions

SoftwareRequirements discovery

Commercial and service operationsPartner and Delivery Operations

Field & Workforce Operations

Send the right technician, with the right part, to the job that matters most today.

Example: Sixty field jobs are open for twelve technicians.

Serves an outcome relevant to Government or public agency.

14 decision definitions

SoftwareRequirements discovery

Commercial and service operationsRevenue, Risk and Assurance

Operations, Finance & Back Office

Forecast the cash, catch the invoice that does not add up and triage the internal request, with the discipline the customer decisions get.

Example: A supplier's invoice arrives for more than the purchase order, on a contract whose rate changed last quarter.

Serves an outcome relevant to Government or public agency.

20 decision definitions

SoftwareRequirements discovery

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