Commercial and service operationsJourney Activation
Contact Centre & Customer Care
Resolve the reason for contact before making another offer.
Example: A customer is behind on payment.
30 decision definitions
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Products
Thirty products in five areas and nine families. Start from what you need to get done, or from what you can open today.
Optional: tell us your market and the kind of organisation you are, and the examples will use your figures.
Configure a demonstrationCommercial and service operations
Where is the money leaking, and where is the service failing? · 5 of 30 products
Commercial and service operationsExperimentation and Value
Revenue, Margin & Commercial Spend
Spend incentives where they earn a margin, and stop the discount that pays for a sale that would have happened anyway.
Example: A retention campaign has a budget and a list.
18 decision definitions
SoftwareRequirements discovery
Commercial and service operationsRevenue, Risk and Assurance
Revenue Assurance & Reconciliation
Find the revenue that was earned and never billed, and prove what was recovered.
Example: Month end.
14 decision definitions
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Commercial and service operationsPartner and Delivery Operations
Field & Workforce Operations
Send the right technician, with the right part, to the job that matters most today.
Example: Sixty field jobs are open for twelve technicians.
14 decision definitions
SoftwareRequirements discovery
Commercial and service operationsRevenue, Risk and Assurance
Operations, Finance & Back Office
Forecast the cash, catch the invoice that does not add up and triage the internal request, with the discipline the customer decisions get.
Example: A supplier's invoice arrives for more than the purchase order, on a contract whose rate changed last quarter.
20 decision definitions
SoftwareRequirements discovery
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