Customer Care and Service Resolution Intelligence
A governed service-resolution layer that assembles a customer's case context from approved sources, recommends an authorised remedy, executes through the system that owns the action, and verifies whether the problem was actually resolved.
Runnable demonstrationintegrated workflow — The stages are joined by persistence, identity and authorisation inside the platform. This does not mean integrated with an operator system.
A journey you can run end to end on a synthetic dataset for your market, today.
No care system is connected. No remedy has been executed or verified.
The Customer-care AI Resolution Assistant offer runs end to end on its workbench — case resolution on a sample for the organisation's market or on a workbook the operator returns. No care system is read.
Buyer and operator
- Buyer
- Customer Care Director, COO, Digital Director and Service Assurance Director
- Operated by
- Care agents, with the agent in control of every action
The result this product produces
- Verified service resolution rather than a closed ticket
- Governed remedies with the agent accountable
Built today
- The Customer-care AI Resolution Assistant offer runs end to end on /operator/workbench/care-resolution: its workbook is registered with schema heuritel.care-resolution v1 and engine v1.
app/_lib/offers/engines/care-resolution.ts
Still to build
- No connection to any system that owns a remedy
- Verification of a remedy against the owning system's record
- Live case context: cases come from the workbook, not from a care system
A source document and the approved register disagree
Source-name inconsistency, decided 16 September 2026 (the owner's decision A): the approved register names this product Customer Care and Service Resolution Intelligence and stands; the supplied 14_Subscriber_AI_Launch_and_Monetisation.xlsx is the Subscriber AI Launch cross-product reference journey's workbook, not this product's, and stays unrenamed and unedited; the care product's own design workbook is a platform draft (contracts/drafts/14_Customer_Care_and_Service_Resolution.xlsx) awaiting the owner's approval, which the offer's Guide sheet records on its first line.
Propositions that include this product
- Customer-care AI Resolution AssistantResolve more contacts at first touch, with the agent in control and every action evidenced.
The workspace for this product
One workspace screen belongs to this product. It opens for a member of an organisation whose subscription includes it.
Sources of this description
PRODUCT_14_CUSTOMER_CARE_AND_SERVICE_RESOLUTION_INTELLIGENCE.md§1 Paid product proposition